Identity Resolution Agent
Investigates identity candidates and explains why records are likely to represent the same real-world party.
SUBJECT MATTER EXPERTS
Secure Identity.
Trusted Data.
Better Decisions.
We help organisations solve complex identity and data challenges with specialist knowledge, practical solutions and enterprise-class technology.
Our focus spans customer identity, data mastering, data quality, integration and security-focused technology solutions.
CUSTOMER IDENTITY SECURITY & MASTERING PLATFORM
One Customer.
One Trusted Identity.
One Secure View.
One Trusted Identity.
One Secure View.
AGENTIC IDENTITY INTELLIGENCE
Trusted identity context for people, applications and AI agents.
RELIO goes beyond traditional customer mastering. It resolves fragmented party records into a governed Golden Identity, explains identity conflicts and enables controlled intelligent agents to investigate exceptions, recommend remediation and continuously reconcile connected enterprise systems.
THE PROBLEM
One customer can exist differently across many systems.
CRM, portals, registry platforms, authentication services and legacy applications can hold duplicate, incomplete or conflicting identity data. Teams are left manually determining who the customer really is and which information should be trusted.
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THE RELIO OUTCOME
One Customer. Many Systems. One Trusted Identity.
RELIO links source identities to a governed Golden Identity, preserves source traceability and gives intelligent agents trusted context to investigate and act under enterprise policy and human oversight.
Enterprise SystemsCRM · Portal · Registry · Legacy · IAM
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RELIO Trusted Identity CoreResolve · Master · Relate · Govern
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Identity IntelligenceMatch · Explain · Detect · Score
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Agentic ActionInvestigate · Recommend · Reconcile
Duplicate Investigation Agent
Evaluates suspected duplicates, conflicting attributes and supporting evidence before recommending resolution.
Data Quality Agent
Detects missing, inconsistent and anomalous identity data and proposes governed remediation.
Reconciliation Agent
Continuously compares connected systems with trusted identity and investigates cross-system mismatches.
Relationship Intelligence Agent
Examines people, organisations, trusts and connected relationships to identify inconsistencies and unusual patterns.
Identity Risk Agent
Brings identity evidence, anomalies and relationship context together to support explainable risk decisions.
Governed automation, not uncontrolled AI.
Agent recommendations remain explainable, permission-aware and auditable, with human approval or policy-controlled execution for sensitive identity changes.
Security by DesignBuilt with security at the core of our architecture.
Trusted IdentityEstablish, govern and maintain trusted customer identities.
Seamless IntegrationConnect across systems with ease and control.
Better OutcomesImprove data quality, reduce risk and drive value.
The Customer Identity Challenge
Your customer may be one person — but your systems may see many.
As organisations grow, customer information becomes distributed across CRM platforms, portals, registry systems, legacy applications, digital channels and partner ecosystems.
This creates duplicate identities, fragmented views, poor data quality, operational inefficiency, security risks and compliance complexity.
RELIO is being built to address these challenges at the identity layer.
LEARN MORE ABOUT RELIO →CRM
Customer Portals
Registry Systems
Legacy Systems
Partner Systems
Digital Channels
RELIO
Identity Layer
& Mastering
Identity Layer
& Mastering
Trusted Identity
Single Source of Truth
Better Data Quality
Reduced Risk & Fraud
Operational Efficiency
Regulatory Compliance
Introducing RELIO
An Enterprise Customer Identity Security & Mastering Platform designed to help organisations establish a trusted, governed and secure view of customers across complex technology environments.
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Customer Mastering
Unify customer records across enterprise systems.
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Golden Identity
Create a trusted enterprise identity reference.
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Duplicate Resolution
Detect and resolve duplicate customer identities.
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Party & Relationship Management
Model people, organisations, trusts and relationships.
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Data Quality & Reconciliation
Improve consistency and reconcile across systems.
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Security & Governance
Support controlled, auditable identity management.
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Integration APIs
Connect RELIO with enterprise applications.
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AI-Powered Intelligence
Roadmap capabilities for intelligent identity insights.
Designed for Complex Enterprises
Financial ServicesBanking, wealth, super, insurance, FinTech and payments.
GovernmentCitizen and customer identity across multiple services.
TelecommunicationsUnified customer identity across platforms.
HealthcarePatient and member identity across care environments.
EnterpriseMultiple systems, complex data and legacy platforms.
ABOUT SUBJECT MATTER EXPERTS
Specialist Knowledge. Practical Solutions.
Subject Matter Experts is a registered business name of SAFAAN GROUP PTY LTD and an Australian technology and consulting business focused on solving complex enterprise identity, data and integration challenges with practical, outcome-driven solutions.
We bring specialist expertise across customer identity, party and master data management, data quality, reconciliation, integration, security and enterprise transformation. Our approach combines deep subject-matter knowledge with pragmatic delivery, helping organisations simplify complexity, strengthen trusted data and improve operational outcomes.
RELIO is our enterprise Customer Identity Security & Mastering Platform, designed to help organisations establish a trusted, governed and secure identity foundation across multiple systems and channels.
Specialist ExpertiseEnterprise identity, data mastering, integration and transformation knowledge.
Practical DeliverySolutions designed around real business problems, existing systems and achievable outcomes.
Enterprise FocusArchitecture and capabilities built for complex, regulated and multi-system environments.
Australian BusinessLocally focused consulting and technology solutions with a long-term customer partnership mindset.